Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a donation, or contact us for support.

Personal Information:

• Name and contact information (email, phone number)
• Payment information (mobile banking details)
• Account credentials (username, password)
• Communication preferences

Automatically Collected Information:

• Device and browser information
• IP address and location data
• Platform usage statistics
• Transaction history and ticket information

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our ma kollyan foundation services
• Process donations and generate lottery tickets
• Conduct prize draws and distribute winnings
• Send important notifications about your account and draws
• Provide customer support and respond to inquiries
• Improve our platform and develop new features
• Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers:

• Payment processors for donation and prize distribution
• Email and SMS services for notifications
• Cloud hosting and security services
• Analytics and performance monitoring tools

Legal Requirements:

• When required by law or legal process
• To protect our rights and prevent fraud
• In case of business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

5. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account closure plus 3 years
• Transaction records: 7 years for financial compliance
• Communication records: 2 years
• Marketing preferences: Until withdrawal of consent

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability:

• Request access to your personal data
• Receive a copy of your data in a portable format

Correction and Deletion:

• Update or correct inaccurate information
• Request deletion of your personal data

Communication Preferences:

• Opt out of marketing communications
• Manage notification preferences in your account

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us:

• Remember your preferences and login status
• Analyze platform usage and performance
• Provide personalized content and features
• Ensure platform security and prevent fraud

8. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. International Data Transfers

While our primary operations are in Bangladesh, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify users of significant changes via email or platform notifications. The updated policy will be effective immediately upon posting.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@lotterydonation.com
• Phone: +880-1234-567890
• Address: Dhaka, Bangladesh

13. Data Protection Officer

For specific data protection inquiries, you can contact our Data Protection Officer at:

• Email: dpo@lotterydonation.com
• Response time: Within 30 days of receipt